Privacy Policy
 

Front Row Hospitality Ltd provides dining and function services.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
As part of our services, we accept payments through our mobile loyalty app portal, invoice portal and our website’s function booking portal. Through these, we will collect some of your information. When you provide your details, you are trusting us with your information which we will use to deliver services to you. We take privacy seriously and we have created this Policy to communicate to you, how we handle your personal information.
By accessing our loyalty app, invoice portal or function bookings portal, you consent to the collection, disclosure, use, storage and processing of your information in accordance with this Privacy Policy.

What information do we collect?
The use of our mobile app, invoice portal and function bookings portal involves the storage and use of your information. This may include personally identifiable information such as name, email address, date of birth and other contact details. 

Changes to this Policy
From time to time, we may amend or update this Privacy Policy with or without notice to you. Any amended or updated Policy is effective upon posting to this Website.

Use of information and Data
By using our mobile loyalty app, invoice portal or function bookings portal, you consent to Your personal information being collected, held and used in relation to providing you services. We may use the information provided to:

  • Provide you with loyalty services
  • Communicate with you in relation to our services
  • Provide training or marketing related to our services
  • Provide technical support
  • Notify you of any changes to policy or our service
  • Co-operate with any government, industry or regulatory authorities as required by law

It is your responsibility to keep your password to our mobile loyalty app safe. You should notify us as soon as possible if you become aware of any misuse of your password and change it immediately.

Disclosure of Information
Unless you expressly authorise us to do so, Front Row Hospitality Ltd will not disclose any of your personal information to a third party. Except where the disclosure is in order to facilitate the purpose in which the information was originally collected as per “Use of Information and Data” above.

Opting out
In the case of you wishing to remove your information from our database, you will be able to cancel your subscription by opting out of the mobile loyalty app.
 
Business Information
For transactions made at Malt Public House, your cardholder statements will show our business trading name Front Row Hospitality Ltd.
Front Row Hospitality Ltd, 117 St Georges Bay Road, Parnell, Auckland. Our telephone number is 09 360 9537 and we can be contacted via email at directors@thefrontrow.co.nz .
We offer hospitality services and all prices are in NZD which your account will be charged in.
Please view our menu and function pages for information on the products and services available.
We are a New Zealand owned business.

Cancellation and Refund Policy
Cancelled functions can have a significant impact on our business as bookings often prevent normal trading from being carried out. As a result, once your deposit is paid to confirm a function, refunds will not normally be provided. We will consider providing a refund on a case by case basis and if cancellation is advised no less than 60 days prior to the function.
In all situations we will meet our obligations as required by the Consumer Guarantees Act.

Booking Terms and Conditions
The full deposit and function confirmation form must be received within 7 days of verbal confirmation of a booking otherwise the booking time will be released to other patrons.  We reserve the right to make the booking available to other patrons if, after reasonable attempts, we are unable to contact the client.
A booking is confirmed when the deposit has been received.

Information and security
Access to and updating of information
You may request at any time to see the personal information that we hold on your behalf, or to correct or update any personal information (to the extent that You are unable to do so on the app or website). You may request this via directors@thefrontrow.co.nz.

Storage and Security of Information
Your personal information is stored with Loke Digital in Australia. Security is very important to us, and we have implemented security measures to encrypt your data any time it is travelling over the unsecured internet.
Although we take action to minimise the risk of data loss or security breach, given the unsecure nature of the internet, we cannot give absolute assurance. Transmission of Your personal information is at Your risk, and You should only provide us with personal information from a secure environment.

Storage of Credit Card details
Front Row Hospitality Ltd. does not store Your credit card or any other payment card details. We use Stripe (http://stripe.com/nz), Fat Zebra https://www.fatzebra.com.au/
and Swipe HQ (http://swipehq.co.nz) for our payment processing and they securely store Your details.